Support
How can we help?
Short guides to everything in the platform — what each part does, where it lives and how to work it. Every guide is also published as markdown, so you can point an assistant at it.
Start here
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Getting started
How to sign in, find your way around Merlin, and switch between accounts.
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Connections
How to connect the platforms Merlin reads, and how to disconnect them.
Measure
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Reporting
Live dashboards built from your connected advertising and analytics platforms.
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Quarterly reports
A periodic written report on what was done and what it produced.
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Strategy
The plan being run on your behalf, with its progress on the record.
Win work
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CRM
Contacts, companies, leads and tasks, with a timeline on every record.
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Lead capture
Getting enquiries from your website into the CRM automatically.
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Booking
A calendar, the services you offer, and a public booking page for your customers.
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Reviews
Your Google Business Profile reviews, alongside everything else.
Run the account
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Billing
Invoices, payment methods, subscriptions and statements.
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Merlin AI
An assistant that can read your data and build things for you.
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Settings, team and your profile
Account-level configuration, who can get in, and your own preferences.
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The mobile app
Merlin on iOS and Android, on the same account and the same live data.
For agencies
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White-label
White-label Merlin, for agencies operating it as their own platform.
Still stuck? We are real people.
Every guide here is also served as markdown, and indexed at /llms.txt, so you can point an assistant at it. When that is not enough, the team running your account picks it up.
You can also reach us from the Support page inside Merlin.